In residential construction, the first impression rarely starts on the jobsite. It begins the second a prospect dials your number. A polished, repeatable script for answering phone calls keeps leads from slipping away and positions your team—and CountBricks—as attentive professionals ready to build their dream home.
• Homeowners often make emotional, high-value decisions in minutes
• They expect instant clarity on budget, schedule and trustworthiness
• A single fumbled greeting can push them toward a different builder
CountBricks integrates AI estimates, real-time material pricing and blueprint takeoffs into every call workflow, so your team can confidently answer cost questions without “I’ll get back to you.”
1. “Good morning, this is Alex with CountBricks Residential Construction. How can I help make your project easier today?”
This opening does four things at once: confirms time of day, states your name, reinforces the brand, and centers the call on the homeowner’s needs.
2. “Great, I’m listening—may I take notes to be sure I capture every detail?”
Granting yourself permission to type prompts the caller to share freely while signaling professionalism. With CountBricks, those notes feed directly into our AI estimate engine for zero double entry.
3. “To give you the fastest and most accurate estimate, could you share: project type, approximate square footage, and any must-have finishes?”
• Keep it to three data points to avoid overwhelming prospects
• Each answer triggers a live database pull in CountBricks.com/services, populating real-time costs in the background
4. “Based on what you’ve shared, our AI can create a preliminary estimate in about 15 minutes. Would you like me to email or text the draft while we’re still on the line?”
This is the conversion moment. You’re offering immediate value and framing CountBricks as the only builder delivering same-call numbers without guesswork.
5. “Thanks, Jordan. I’ll send the estimate to jordan@example.com right now. You’ll also receive a link to book a site visit. Is there anything else I can clarify for you today?”
• Repeat the caller’s name • Confirm the action item • Offer one last chance for questions • Leave the door open for future communication
When the call starts, CountBricks Voice transcribes every word. Your team reads from the same on-screen script, and the AI extracts measurements, materials and labor tasks in real time. Minutes after hanging up, the prospect receives a branded quote generated from your blueprint takeoff data—no manual calculation required.
• Print the script and tape it near every desk phone
• Role-play twice weekly: one employee as homeowner, one as project manager
• Use CountBricks recordings to review tone, speed and missed opportunities
“I understand. CountBricks uses live supplier pricing and task-based labor breakdowns. Let me show you exactly where every dollar goes—would you like to review it together on screen?”
“We base schedules on CountBricks’ AI-driven workflow analysis. If we shorten the timeline, we’ll highlight any overtime costs up front so there are no surprises.”
“Absolutely. I’ll email the estimate and include a short explainer video of our process. I can follow up tomorrow—what time works best for both of you?”
• Call-to-estimate conversion rate
• Time from first ring to quote sent
• Follow-up appointment booking ratio
• Signed contract value per qualified call
CountBricks Dashboard pulls these metrics automatically so you can refine the script and train your team faster.
Ready to turn every ring into revenue? Visit CountBricks.com/consultation to schedule a 15-minute demo, or explore sample quotes at CountBricks.com/portfolio.
A recent homeowner, Lisa, phoned CountBricks on Monday morning after finding us online. By following the same script for answering phone calls, our project specialist guided her through scope, captured notes in Voice Capture, and delivered a detailed $340K renovation estimate before the call ended.
1. Lisa clicked the auto-generated booking link to schedule a Wednesday site visit.
2. The visit confirmed dimensions already captured from her emailed PDF plan; CountBricks Blueprint AI adjusted material quantities on the spot.
3. Wednesday evening, Lisa approved the revised quote through the CountBricks client portal and paid the deposit electronically.
• Immediate value built trust—no “we’ll get back to you” delays
• Clarifying three data points kept the call concise and focused
• CountBricks’ transparent cost breakdown neutralized price objections
• Swap “estimate in 15 minutes” with “range in 10 minutes” when projects are highly custom but still leverage CountBricks for accuracy
• Mirror the caller’s terminology—if they say “addition,” use “addition,” not “extension”
• End every call with a calendar invite; prospects who commit to a date close 42% faster in our internal analytics
CountBricks Dashboard shows your average talk time, sentiment score and follow-up success. Review weekly, adjust your script phrases, and upload the updated version to every team member’s portal. Over time, even minor tweaks—like replacing “quote” with “investment summary”—can lift conversions by another 5-8%.
Need help tailoring the script to your niche—kitchens, ADUs, whole-home remodels? Reach out at CountBricks.com/services, and our onboarding team will preload project-specific prompts into your account within 24 hours.
